Problems encountered by individuals when buying/ordering over the internet (2002-2019) ta_resdig_dig_ecomm__isoc_ec_iprb

Time format:

Years

Unit:

% of individuals (comparable)

time

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Time

Select all	Code	Label
	2019	2019
	2017	2017
	2016	2016
	2015	2015
	2009	2009
	2006	2006
	2005	2005
	2004	2004
	2003	2003
	2002	2002

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Geographic region

Select all	Code	Label
	EU28	European Union - 28 countries (1993-2020)
	EU27_2020	European Union - 27 countries (from 2020)
	EU25	European Union (25 countries)
	EU15	European Union - 15 countries (1995-2004)
	BE	Belgium
	BG	Bulgaria
	CZ	Czechia
	DK	Denmark
	DE	Germany
	EE	Estonia
	IE	Ireland
	EL	Greece
	ES	Spain
	FR	France
	HR	Croatia
	IT	Italy
	CY	Cyprus
	LV	Latvia
	LT	Lithuania
	LU	Luxembourg
	HU	Hungary
	MT	Malta
	NL	Netherlands
	AT	Austria
	PL	Poland
	PT	Portugal
	RO	Romania
	SI	Slovenia
	SK	Slovakia
	FI	Finland
	SE	Sweden
	IS	Iceland
	NO	Norway
	CH	Switzerland
	UK	United Kingdom
	ME	Montenegro
	MK	North Macedonia
	AL	Albania
	RS	Serbia
	TR	Türkiye
	BA	Bosnia and Herzegovina
	XK	Kosovo

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indic_isIndividuals who encountered the following problem when making purchases over the Internet: Difficulties concerning guaranteesIndividuals who encountered the following problem when making purchases over the Internet (until 2020): Speed of delivery longer than indicatedIndividuals who encountered the following problem when making purchases over the Internet: Delivery costs higher than indicatedIndividuals who encountered the following problem when making purchases over the Internet: Final price higher than indicatedIndividuals who encountered the following problem when making purchases over the Internet: Delivery costs or final price higher than indicatedIndividuals who encountered the following problem when making purchases over the Internet: Wrong goods deliveredIndividuals who encountered the following problem when making purchases over the Internet: Damaged goods deliveredIndividuals who encountered the following problem when making purchases over the Internet: Wrong or damaged goods deliveredIndividuals who encountered the following problem when buying/ordering over the Internet (until 2019): wrong or damaged good/services deliveredIndividuals who encountered the following problem when making purchases over the Internet: Lack of security of paymentsIndividuals who encountered the following problem when buying/ordering over the Internet (until 2019): problems with fraudIndividuals who encountered the following problem when making purchases over the Internet: Complaints and redress were difficultIndividuals who encountered the following problem when making purchases over the Internet: No satisfactory response received after complaintIndividuals who encountered the following problem when making purchases over the Internet (until 2019): Complaints and redress were difficult or no satisfactory response received after complaintIndividuals who encountered the following problem when buying/ordering over the Internet: technical failure (until 2019)Individuals who encountered the following problem when buying/ordering over the internet: foreign retailer did not sell in my country (until 2019)Individuals who encountered the following problem when buying/ordering over the Internet (until 2019): difficulties finding information concerning guarantees, other legal rightsIndividuals who encountered the following problem when making purchases over the Internet: OtherIndividuals who encountered no problems when making purchases over the InternetIndividuals who encountered problems when buying/ordering goods or services over the internet for private use (2016-2019)Individuals who encountered problems when buying/ordering goods or services over the internet for private useIndividuals who did not encounter problems when buying/ordering goods or services over the internet for private use (as of 2015)Individuals who did not encounter problems when buying/ordering goods or services over the internet for private use

ind_typeAll IndividualsIndividuals, 15 years old or lessIndividuals, 16 to 24 years oldIndividuals, 25 to 34 years oldIndividuals, 25 to 54 years oldIndividuals, 25 to 64 years oldIndividuals, 35 to 44 years oldIndividuals, 45 to 54 years oldIndividuals, 55 to 64 years oldIndividuals, 55 to 74 years oldIndividuals, 65 to 74 years oldIndividuals, 75 years old or moreIndividuals aged 16-24 with low educationIndividuals aged 16-24 with medium formal educationIndividuals aged 16-24 with high formal educationIndividuals aged 25 to 54 with low formal educationIndividuals aged 25 to 54 with medium formal educationIndividuals aged 25 to 54 with high formal educationIndividuals aged 25 to 64 with low formal educationIndividuals aged 25 to 64 with medium formal educationIndividuals aged 25 to 64 with high formal educationIndividuals aged 55 to 74 with low formal educationIndividuals aged 55 to 74 with medium formal educationIndividuals aged 55 to 74 with high formal educationIndividuals aged 25 to 64 who are employees, self-employed or family workersIndividuals aged 25 to 64 who are unemployedIndividuals aged 25 to 64 who are in the labour force (employed and unemployed)Individuals aged 25 to 64 who are retired or not in the labour force (excluding students)Males, 16 to 24 years oldFemales, 16 to 24 years oldMales, 16 to 74 years oldFemales, 16 to 74 years oldMales, 25 to 34 years oldFemales, 25 to 34 years oldMales 25 to 54 years oldFemales 25 to 54 years oldMales, 25 to 64 years oldFemales, 25 to 64 years oldMales 35 to 44 years oldFemales 35 to 44 years oldMales 45 to 54 years oldFemales 45 to 54 years oldMales 55 to 64 years oldFemales 55 to 64 years oldMales 55 to 74 years oldFemales 55 to 74 years oldMales 65 to 74 years oldFemales 65 to 74 years oldMales with low formal educationFemales with low formal educationMales with medium formal educationFemales with medium formal educationMales with high formal educationFemales with high formal educationIndividuals with no or low formal educationIndividuals with medium formal educationIndividuals with high formal educationIndividuals who are born in another EU Member StateIndividuals who are born in non-EU countryIndividuals who are foreign-bornIndividuals who are native-bornNationals of another EU-Member StateNationals of non-EU countryNon-nationalsNationalsIndividuals in the labour force (employed and unemployed)Individual living in a household with income in first quartileIndividual living in a household with income in second quartileIndividual living in a household with income in third quartileIndividual living in a household with income in fourth quartileIndividuals living in citiesIndividuals living in towns and suburbsIndividuals living in rural areasIndividuals living in Objective 1 regions / 'Convergence' regionsIndividuals living in Not Objective 1 regions / 'Regional Competitiveness and Employment' RegionIndividuals living in a household with broadband accessIndividuals living in a household with Internet access but with no broadband accessICT professionalsNon ICT professionalsNon-manual including the armed forcesManualRetired IndividualsIndividuals who are retired or not in the labour force (excluding students)EmployeesEmployees, self-employed, family workersSelf-employed, family workersStudentsUnemployedIndividuals living in a household with childrenIndividuals living in a household without children

unitPercentage of individualsPercentage of individuals who used internet within the last yearPercentage of individuals who ordered goods or services, over the internet, for private use, in the last year

UK

NO

FR

SE

MT

NL

FI

LU

EU15

BE

AT

EU28

EE

DK

EU27_2020

SK

IE

DE

LV

PL

CZ

MK

SI

BG

LT

CY

EL

TR

PT

HR

HU

ES

IT

RO

RS

AL

BA

EU25

IS

XK

ME

CH

time geo	2019	2017	2016	2015	2009	2006	2005	2004	2003	2002
UK	28.24	25.48	25.79	21.85	2.74	5.04	5.73		3.23
NO	28.15	20.99	19.83	19.94	0.82	3.41	1.16	0.15	0.31
FR	20.18	18.14	16.14	18.42	1.7	(u)
SE	26.64	18.73	16.91(b)	17.3	1.08	0.45	1.3
MT	22.28	19.53	16.21	16.93	1.72	1.33	0.94
NL	29.37	19.64	17.16	16.31	9.58	1.2	5.05
FI	17.88	18.63	18.9	16.18	2.27	6.9	6.71	4.65
LU	21.46(b)	19.12	15.67	14.45	0.54	7.65	5.6	4.66	0.71	0.11
EU15		10.75	11.19	9.34	1.75	1.81
BE	15.24	11.91	10.16	9.26	0.96	0.31
AT	12.43	7.94	11.06	8.69	(u)	0.38	0.71
EU28	12.22	9.2	9.31	7.89	1.49
EE	11.39	7.19	8.59	7.74	(u)	(u)	(u)
DK	12.56	10.85	9.47	7.25	1.47	0	2.23
EU27_2020	9.9	7.27	7.18	6.08	1.33
SK	5.39	4.2	4.99	5.04	1.33	0.66	1	1.18
IE	13.59	5.48	4.56	4.91	(u)	0.54	0.56	0.25	(u)
DE	7.32	4.99	4.77	3.94	2.14	2.86	(u)	1.78	(u)
LV	6.3	7.32		3.57	0.55	0.64	0.28	0.42
PL	6.15	5.13	4.96	3.56	1.2	0.69	0.62
CZ	11.32(b)	2.73	5.28	3.06	0.17	(u)	(u)
MK	2.91	1.94	1.85	2.59	(u)	0		(u)
SI	3.96	2.61	3.59	2.33	0.85	0.12	(u)	0.59
BG	1.55	1.08	1.32	2.32	(u)	0.15		0.06
LT	4.81	3.55	3.03	2.28	0.17	(u)	0.12	0.22
CY	4.37	2.63	2.19	2.07	0.1	0.14	0.36	0.28
EL	2.58	1.37	1.53	1.78	0.15	0.11	0.15		0
TR	2.91	1.85	1.63	1.48	0.03			0.04
PT	1.46	1.24	1.02	1.25	(u)	(u)	(u)	(u)
HR	6.96	1.45	2.31	1.23	0
HU	5.32	3.35	2.82	1.21	0.21	0.7	0.34
ES	3.06	2.19	1.52	1.2	0.39	0.74
IT	6.83	3.81		1.01	0.16	0.65
RO	3.12	1.58	0.74	0.88	0.14	(u)
RS	2.96	1.46		0.66	0
AL	0.93
BA	0.9
EU25					1.6	1.61	2.17
IS	25.67	22.3			(u)	1	3.1
XK	1.82	1.3
ME	6	2.46
CH	5.05	4.18(b)

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