EIGE

Problems encountered by individuals when buying/ordering over the internet (2002-2019) isoc_ec_iprb

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Base information

Source type:
Data from external sources
Source organisation:
Eurostat
Source organisation URL:
https://ec.europa.eu/eurostat
Source activity:
Community Statistics on Information Society (CSIS)
Source reference:
Community Statistics on Information Society (CSIS) data; downloaded from Eurostat’s online database as dataset isoc_ec_iprb
Data type:
Survey data
Harmonised:
Harmonised at EU level
Time format:
Years
Imported on:
06.11.2016
Number of values:
530785

Years

2002, 2003, 2004, 2005, 2006, 2009, 2015, 2016, 2017, 2019

indic_is Information society indicator

Code Value
I_BGUA Individuals who encountered the following problem when making purchases over the Internet: Difficulties concerning guarantees
I_BSPD Individuals who encountered the following problem when making purchases over the Internet (until 2020): Speed of delivery longer than indicated
I_BDC Individuals who encountered the following problem when making purchases over the Internet: Delivery costs higher than indicated
I_BPRC Individuals who encountered the following problem when making purchases over the Internet: Final price higher than indicated
I_BCPR Individuals who encountered the following problem when making purchases over the Internet: Delivery costs or final price higher than indicated
I_BWRG Individuals who encountered the following problem when making purchases over the Internet: Wrong goods delivered
I_BDAM Individuals who encountered the following problem when making purchases over the Internet: Damaged goods delivered
I_BWD Individuals who encountered the following problem when making purchases over the Internet: Wrong or damaged goods delivered
I_BWDN Individuals who encountered the following problem when buying/ordering over the Internet (until 2019): wrong or damaged good/services delivered
I_BSEC Individuals who encountered the following problem when making purchases over the Internet: Lack of security of payments
I_BFRA Individuals who encountered the following problem when buying/ordering over the Internet (until 2019): problems with fraud
I_BCOM Individuals who encountered the following problem when making purchases over the Internet: Complaints and redress were difficult
I_BRES Individuals who encountered the following problem when making purchases over the Internet: No satisfactory response received after complaint
I_BCR Individuals who encountered the following problem when making purchases over the Internet (until 2019): Complaints and redress were difficult or no satisfactory response received after complaint
I_BTFW Individuals who encountered the following problem when buying/ordering over the Internet: technical failure (until 2019)
I_BDNS Individuals who encountered the following problem when buying/ordering over the internet: foreign retailer did not sell in my country (until 2019)
I_BDGL Individuals who encountered the following problem when buying/ordering over the Internet (until 2019): difficulties finding information concerning guarantees, other legal rights
I_BOTH Individuals who encountered the following problem when making purchases over the Internet: Other
I_B0 Individuals who encountered no problems when making purchases over the Internet
I_BARR1Y Individuals who encountered problems when buying/ordering goods or services over the internet for private use (2016-2019)
I_BARRY Individuals who encountered problems when buying/ordering goods or services over the internet for private use
I_BARR1X Individuals who did not encounter problems when buying/ordering goods or services over the internet for private use (as of 2015)
I_BARRX Individuals who did not encounter problems when buying/ordering goods or services over the internet for private use

ind_type Individual type

Code Value
IND_TOTAL All Individuals
Y0_15 Individuals, 15 years old or less
Y16_24 Individuals, 16 to 24 years old
Y25_34 Individuals, 25 to 34 years old
Y25_54 Individuals, 25 to 54 years old
Y25_64 Individuals, 25 to 64 years old
Y35_44 Individuals, 35 to 44 years old
Y45_54 Individuals, 45 to 54 years old
Y55_64 Individuals, 55 to 64 years old
Y55_74 Individuals, 55 to 74 years old
Y65_74 Individuals, 65 to 74 years old
Y75_MAX Individuals, 75 years old or more
Y16_24LO Individuals aged 16-24 with low education
Y16_24ME Individuals aged 16-24 with medium formal education
Y16_24HI Individuals aged 16-24 with high formal education
Y25_54LO Individuals aged 25 to 54 with low formal education
Y25_54ME Individuals aged 25 to 54 with medium formal education
Y25_54HI Individuals aged 25 to 54 with high formal education
Y25_64LO Individuals aged 25 to 64 with low formal education
Y25_64ME Individuals aged 25 to 64 with medium formal education
Y25_64HI Individuals aged 25 to 64 with high formal education
Y55_74LO Individuals aged 55 to 74 with low formal education
Y55_74ME Individuals aged 55 to 74 with medium formal education
Y55_74HI Individuals aged 55 to 74 with high formal education
Y25_64_SALSELFFAM Individuals aged 25 to 64 who are employees, self-employed or family workers
Y25_64_UNE Individuals aged 25 to 64 who are unemployed
Y25_64_EMPL_UNE Individuals aged 25 to 64 who are in the labour force (employed and unemployed)
Y25_64_RETIROTH Individuals aged 25 to 64 who are retired or not in the labour force (excluding students)
M_Y16_24 Males, 16 to 24 years old
F_Y16_24 Females, 16 to 24 years old
M_Y16_74 Males, 16 to 74 years old
F_Y16_74 Females, 16 to 74 years old
M_Y25_34 Males, 25 to 34 years old
F_Y25_34 Females, 25 to 34 years old
M_Y25_54 Males 25 to 54 years old
F_Y25_54 Females 25 to 54 years old
M_Y25_64 Males, 25 to 64 years old
F_Y25_64 Females, 25 to 64 years old
M_Y35_44 Males 35 to 44 years old
F_Y35_44 Females 35 to 44 years old
M_Y45_54 Males 45 to 54 years old
F_Y45_54 Females 45 to 54 years old
M_Y55_64 Males 55 to 64 years old
F_Y55_64 Females 55 to 64 years old
M_Y55_74 Males 55 to 74 years old
F_Y55_74 Females 55 to 74 years old
M_Y65_74 Males 65 to 74 years old
F_Y65_74 Females 65 to 74 years old
M_I0_2 Males with low formal education
F_I0_2 Females with low formal education
M_I3_4 Males with medium formal education
F_I3_4 Females with medium formal education
M_I5_8 Males with high formal education
F_I5_8 Females with high formal education
I0_2 Individuals with no or low formal education
I3_4 Individuals with medium formal education
I5_8 Individuals with high formal education
CB_EU_FOR Individuals who are born in another EU Member State
CB_EXT_EU Individuals who are born in non-EU country
CB_FOR Individuals who are foreign-born
CB_NAT Individuals who are native-born
CC_EU_FOR Nationals of another EU-Member State
CC_EXT_EU Nationals of non-EU country
CC_FOR Non-nationals
CC_NAT Nationals
EMPL_UNE Individuals in the labour force (employed and unemployed)
HHI_Q1 Individual living in a household with income in first quartile
HHI_Q2 Individual living in a household with income in second quartile
HHI_Q3 Individual living in a household with income in third quartile
HHI_Q4 Individual living in a household with income in fourth quartile
IND_DEG1 Individuals living in cities
IND_DEG2 Individuals living in towns and suburbs
IND_DEG3 Individuals living in rural areas
IND_O1 Individuals living in Objective 1 regions / 'Convergence' regions
IND_NO1 Individuals living in Not Objective 1 regions / 'Regional Competitiveness and Employment' Region
IND_BROAD Individuals living in a household with broadband access
IND_BROADX Individuals living in a household with Internet access but with no broadband access
ISCO_ICT ICT professionals
ISCO_ICTX Non ICT professionals
ISCO0_5 Non-manual including the armed forces
ISCO6_9 Manual
RETIR Retired Individuals
RETIR_OTHER Individuals who are retired or not in the labour force (excluding students)
SAL Employees
SAL_SELF_FAM Employees, self-employed, family workers
SELF_FAM Self-employed, family workers
STUD Students
UNE Unemployed
IND_DCH Individuals living in a household with children
IND_NO_DCH Individuals living in a household without children

unit Unit of measure

Code Value
PC_IND Percentage of individuals
PC_IND_ILT12 Percentage of individuals who used internet within the last year
PC_IND_BLT12 Percentage of individuals who ordered goods or services, over the internet, for private use, in the last year