Other methods of contacting public authorities or services ta_resdig_dig_egov__isoc_ciegi_om

Time format:

Years

Unit:

% of individuals (comparable)

time

geo

×

Time

Select all	Code	Label
	2013	2013

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Geographic region

Select all	Code	Label
	EU28	European Union - 28 countries (1993-2020)
	EU27_2020	European Union - 27 countries (from 2020)
	EU15	European Union - 15 countries (1995-2004)
	BE	Belgium
	BG	Bulgaria
	CZ	Czechia
	DK	Denmark
	DE	Germany
	EE	Estonia
	IE	Ireland
	EL	Greece
	ES	Spain
	FR	France
	HR	Croatia
	IT	Italy
	CY	Cyprus
	LV	Latvia
	LT	Lithuania
	LU	Luxembourg
	HU	Hungary
	MT	Malta
	NL	Netherlands
	AT	Austria
	PL	Poland
	PT	Portugal
	RO	Romania
	SI	Slovenia
	SK	Slovakia
	FI	Finland
	SE	Sweden
	IS	Iceland
	NO	Norway
	UK	United Kingdom
	MK	North Macedonia
	TR	Türkiye

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ind_typeAll IndividualsIndividuals, 15 years old or lessIndividuals, 16 to 19 years oldIndividuals, 16 to 24 years oldIndividuals, 16 to 29 years oldIndividuals, 20 to 24 years oldIndividuals, 25 to 29 years oldIndividuals, 25 to 34 years oldIndividuals, 25 to 54 years oldIndividuals, 25 to 64 years oldIndividuals, 35 to 44 years oldIndividuals, 45 to 54 years oldIndividuals, 55 to 64 years oldIndividuals, 55 to 74 years oldIndividuals, 65 to 74 years oldIndividuals, 75 years old or moreIndividuals aged 16-24 with low educationIndividuals aged 16-24 with medium formal educationIndividuals aged 16-24 with high formal educationIndividuals aged 25 to 54 with low formal educationIndividuals aged 25 to 54 with medium formal educationIndividuals aged 25 to 54 with high formal educationIndividuals aged 25 to 64 with low formal educationIndividuals aged 25 to 64 with medium formal educationIndividuals aged 25 to 64 with high formal educationIndividuals aged 55 to 74 with low formal educationIndividuals aged 55 to 74 with medium formal educationIndividuals aged 55 to 74 with high formal educationIndividuals aged 25 to 64 who are employees, self-employed or family workersIndividuals aged 25 to 64 who are unemployedIndividuals aged 25 to 64 who are retired or not in the labour force (excluding students)Males, 16 to 19 years oldFemales, 16 to 19 years oldMales, 16 to 24 years oldFemales, 16 to 24 years oldMales, 16 to 29 years oldFemales, 16 to 29 years oldMales, 16 to 74 years oldFemales, 16 to 74 years oldMales, 20 to 24 years oldFemales, 20 to 24 years oldMales, 25 to 29 years oldFemales, 25 to 29 years oldMales 25 to 54 years oldFemales 25 to 54 years oldMales, 25 to 64 years oldFemales, 25 to 64 years oldMales 55 to 74 years oldFemales 55 to 74 years oldMales with low formal educationFemales with low formal educationMales with medium formal educationFemales with medium formal educationMales with high formal educationFemales with high formal educationIndividuals with no or low formal educationIndividuals with medium formal educationIndividuals with high formal educationIndividuals who are born in another EU Member StateIndividuals who are born in non-EU countryIndividuals who are foreign-bornIndividuals who are native-bornNationals of another EU-Member StateNationals of non-EU countryNon-nationalsNationalsIndividuals in the labour force (employed and unemployed)Individual living in a household with income in first quartileIndividual living in a household with income in second quartileIndividual living in a household with income in third quartileIndividual living in a household with income in fourth quartileIndividuals living in citiesIndividuals living in towns and suburbsIndividuals living in rural areasIndividuals living in Objective 1 regions / 'Convergence' regionsIndividuals living in Not Objective 1 regions / 'Regional Competitiveness and Employment' RegionIndividuals living in a household with broadband accessIndividuals living in a household with Internet access but with no broadband accessICT professionalsNon ICT professionalsNon-manual including the armed forcesManualIndividuals who are retired or not in the labour force (excluding students)Employees, self-employed, family workersStudentsUnemployedIndividuals aged 16-29 with low formal educationIndividuals aged 16-29 with medium formal educationIndividuals aged 16-29 with high formal education

indic_isIndividuals contacting public authorities by any method other than websitesIndividuals contacting public authorities by telephone (excluding SMS)Individuals contacting public authorities by e-mailIndividuals contacting public authorities in person or by visitsIndividuals contacting public authorities by means other than telephone, e-mail or visits (e.g. post, SMS, fax)

unitPercentage of individualsPercentage of individuals who used internet within the last year

FI

SE

IS

LU

IE

DK

FR

SI

DE

EU15

HU

SK

AT

NO

EU27_2020

EU28

PL

UK

LT

ES

CZ

BE

NL

CY

LV

EL

EE

MT

PT

BG

HR

TR

RO

MK

IT

time geo	2013
FI	75.51
SE	68.68
IS	68.64
LU	68.6
IE	61.68
DK	59.54
FR	59.25
SI	58.83
DE	54.15
EU15	51.01
HU	50.41
SK	48.92
AT	48.53
NO	48.47
EU27_2020	47.83
EU28	47.68
PL	47.58
UK	46.75
LT	46.09
ES	43.78
CZ	43.62
BE	43.41
NL	43.32
CY	41.73
LV	40.78
EL	39.93
EE	38.51
MT	37.43
PT	31.06
BG	24.65
HR	15.79
TR	14.99
RO	13.67
MK	13.27
IT	(u)

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