Perceived barriers to buying/ordering over the internet ta_resdig_dig_ecomm__isoc_ec_inb

Time format:

Years

Unit:

% of individuals (comparable)

Keywords:

barrier, barriers, e-commerce, electronic commerce, Internet, research, science, science-related, sciences, scientific, STEM

time

geo

×

Time

Select all	Code	Label
	2019	2019
	2017	2017
	2015	2015
	2009	2009
	2006	2006
	2005	2005
	2004	2004
	2003	2003
	2002	2002

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×

Geographic region

Select all	Code	Label
	EU28	European Union - 28 countries (1993-2020)
	EU27_2020	European Union - 27 countries (from 2020)
	EU25	European Union (25 countries)
	EU15	European Union - 15 countries (1995-2004)
	BE	Belgium
	BG	Bulgaria
	CZ	Czechia
	DK	Denmark
	DE	Germany
	EE	Estonia
	IE	Ireland
	EL	Greece
	ES	Spain
	FR	France
	HR	Croatia
	IT	Italy
	CY	Cyprus
	LV	Latvia
	LT	Lithuania
	LU	Luxembourg
	HU	Hungary
	MT	Malta
	NL	Netherlands
	AT	Austria
	PL	Poland
	PT	Portugal
	RO	Romania
	SI	Slovenia
	SK	Slovakia
	FI	Finland
	SE	Sweden
	IS	Iceland
	NO	Norway
	CH	Switzerland
	UK	United Kingdom
	ME	Montenegro
	MK	North Macedonia
	AL	Albania
	RS	Serbia
	TR	Türkiye
	BA	Bosnia and Herzegovina
	XK	Kosovo

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indic_isIndividuals who, in the last 12 months, haven't ordered goods or services over the internet, because they have no needIndividuals who, in the last 12 months, haven't ordered goods or services over the internet, because they prefer to shop in person, they like to see product, loyalty to shops or force of habit (until 2019)Individuals who, in the last 12 months, haven't bought / ordered goods or services over the internet for their own private use, because: Relevant information about goods and services difficult to find on websiteIndividuals who, in the last 12 months, haven't ordered goods or services over the internet, because they lack the necessary skills (until 2019)Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because it's too expensiveIndividuals who, in the last 12 months, haven't ordered goods or services over the internet, because of too long delivery timesIndividuals who, in the last 12 months, haven't ordered goods or services over the internet, because of problems receiving the ordered goods at homeIndividuals who, in the last 12 months, haven't ordered goods or services over the internet, because of too long delivery times or because of the problematic to receive the ordered goods at home (until 2019)Individuals who, in the last 12 months, haven't bought / ordered goods or services over the internet for their own private use, because: Payment security concerns (until 2019)Individuals who, in the last 12 months, haven't bought / ordered goods or services over the internet for their own private use, because: Privacy concernsIndividuals who, in the last 12 months, haven't ordered goods or services over the internet, because of security concerns, they are worried about giving credit card details over the internetIndividuals who, in the last 12 months, haven't ordered goods or services over the internet, because of privacy concerns, they are worried about giving personal details over the internetIndividuals who, in the last 12 months, haven't ordered goods or services over the internet, because I'm worried about giving credit card or personal details over the internetIndividuals who, in the last 12 months, haven't ordered goods or services over the internet, because of trust concerns about receiving or returning goods, complaint / redress concerns (until 2019)Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because they don't have a payment cardIndividuals who, in the last 12 months, haven't ordered goods or services over the internet, because the speed of the internet connection is too lowIndividuals who, in the last 12 months, haven't ordered goods or services over the internet, because of other reasons (until 2019)Individuals who, in the last 12 months, haven't ordered goods or services over the internet, because the foreign retailer did not sell in my country (until 2019)

ind_typeAll IndividualsIndividuals, 15 years old or lessIndividuals, 16 to 24 years oldIndividuals, 25 to 34 years oldIndividuals, 25 to 54 years oldIndividuals, 25 to 64 years oldIndividuals, 35 to 44 years oldIndividuals, 45 to 54 years oldIndividuals, 55 to 64 years oldIndividuals, 55 to 74 years oldIndividuals, 65 to 74 years oldIndividuals, 75 years old or moreIndividuals aged 16-24 with low educationIndividuals aged 16-24 with medium formal educationIndividuals aged 16-24 with high formal educationIndividuals aged 25 to 54 with low formal educationIndividuals aged 25 to 54 with medium formal educationIndividuals aged 25 to 54 with high formal educationIndividuals aged 25 to 64 with low formal educationIndividuals aged 25 to 64 with medium formal educationIndividuals aged 25 to 64 with high formal educationIndividuals aged 55 to 74 with low formal educationIndividuals aged 55 to 74 with medium formal educationIndividuals aged 55 to 74 with high formal educationIndividuals aged 25 to 64 who are employees, self-employed or family workersIndividuals aged 25 to 64 who are unemployedIndividuals aged 25 to 64 who are in the labour force (employed and unemployed)Individuals aged 25 to 64 who are retired or not in the labour force (excluding students)Males, 16 to 24 years oldFemales, 16 to 24 years oldMales, 16 to 74 years oldFemales, 16 to 74 years oldMales, 25 to 34 years oldFemales, 25 to 34 years oldMales 25 to 54 years oldFemales 25 to 54 years oldMales, 25 to 64 years oldFemales, 25 to 64 years oldMales 35 to 44 years oldFemales 35 to 44 years oldMales 45 to 54 years oldFemales 45 to 54 years oldMales 55 to 64 years oldFemales 55 to 64 years oldMales 55 to 74 years oldFemales 55 to 74 years oldMales 65 to 74 years oldFemales 65 to 74 years oldMales with low formal educationFemales with low formal educationMales with medium formal educationFemales with medium formal educationMales with high formal educationFemales with high formal educationIndividuals with no or low formal educationIndividuals with medium formal educationIndividuals with high formal educationIndividuals who are born in another EU Member StateIndividuals who are born in non-EU countryIndividuals who are foreign-bornIndividuals who are native-bornNationals of another EU-Member StateNationals of non-EU countryNon-nationalsNationalsIndividuals in the labour force (employed and unemployed)Individual living in a household with income in first quartileIndividual living in a household with income in second quartileIndividual living in a household with income in third quartileIndividual living in a household with income in fourth quartileIndividuals living in citiesIndividuals living in towns and suburbsIndividuals living in rural areasIndividuals living in Objective 1 regions / 'Convergence' regionsIndividuals living in Not Objective 1 regions / 'Regional Competitiveness and Employment' RegionIndividuals living in a household with broadband accessIndividuals living in a household with Internet access but with no broadband accessICT professionalsNon ICT professionalsNon-manual including the armed forcesManualRetired IndividualsIndividuals who are retired or not in the labour force (excluding students)EmployeesEmployees, self-employed, family workersSelf-employed, family workersStudentsUnemployedIndividuals living in a household with childrenIndividuals living in a household without children

unitPercentage of individualsPercentage of individuals who used internet within the last yearPercentage of individuals who ordered goods or services, over the internet, for private use, more than a year ago or who never did

EU25

EU15

UK

CZ

DK

DE

SE

NL

FR

NO

CH

IS

EE

BE

LU

SI

PL

EU28

FI

IE

MT

SK

EU27_2020

AT

LT

EL

HU

ES

HR

IT

RS

LV

BG

TR

PT

BA

AL

MK

CY

RO

ME

XK

time geo	2019	2017	2015	2009	2006	2005
EU25				20.63	19.26	18.68
EU15		20.33	20.12	19.85	18.54	18.69
UK	6.64	9.18	7.22	7.66	11.31	9.98
CZ	7.33(b)	24.54	27.96	15.49	11.35	9.96
DK	8.06	10.97	11.68	11.1	16.34	17.55
DE	9.58	12.82	12.37	14.4	18.43	15.47
SE	10.67	12.62	15.19	25.4	15.57	13.82
NL	10.99	12.21	16.16	17.94	26.57	29.69
FR	14.95	16.72	18.36	26.07	14.66
NO	15.24	13.86	17.98	13.89	10.08	8.6
CH	16.41	17.41(b)
IS	16.59	17.89		23.2	13.46	20.4
EE	17.28	26.31	27.5	45.65	50.41	42.66
BE	17.43	17.44	23.75	26.58	19.71
LU	17.55(b)	16.37	16.41	18.68	15.98	9.88
SI	17.72	29.64	35.78	39.21	36.56	34.89
PL	17.94	(u)	30.23	17.82	18.6	14.59
EU28	18.81	21.13	23.32	20.94
FI	19.3	19.81	20.52	21.09	29.19	30.72
IE	19.54	22.87	21.04	11.78	12.06	10.37
MT	19.9	23.47	20.37	19.41	9.35	13.34
SK	20.08	22.85	27.2	37.67	36.61	39.89
EU27_2020	20.57	22.55	25.41	22.72
AT	25.05	27.25	25.12	22.3	19.21	17.16
LT	25.35	30.84	33.46	31.73	22.61	15.34
EL	25.95	25.87	22.54	15.6	17.57	12.21
HU	28.36	38.83	40.1	41.44	35.9	25.92
ES	29.11	31.33	31.85	32.23	32.54	34.33
HR	29.74	33.54	29.75	20.8
IT	30.14	35.16	33.38	21.85	15.98	17.19
RS	30.44	35.16	31.7	16.22
LV	30.99	31.21	32.74	36.82	29.13	25.29
BG	31.07	38.88	34.86	23.61	14.41
TR	32.36	30.85	26.48	9.21		2.22
PT	33.6	38.44	36.84	31.92	27.91	26.81
BA	34.9
AL	36.18
MK	37.46	38.41	48.37	20.51	14.37
CY	42.51	40.91	41.74	27.64	26.04	18.12
RO	42.93	48.67	48.44	26.41	14.07
ME	46.3	51.75
XK	48.09	56.19

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