Calculations are based on microdata from the European Quality of Life Survey (EQLS), coordinated by Eurofound. The survey aims to represent the population of all residents in a survey country aged 18 or older.
The data presented are a composite indicator based on questions about satisfaction with public services from the 2016 EQLS survey in the EQLS Integrated Data File, 2003-2016 on a scale of 1 to 10, where 1 means very poor quality and 10 means very high quality.
This question was only asked in 2016, therefore no time series data are available.
For each response category, the indicator is calculated as the percentage of persons who answered the question using this response category out of all respondents who were asked to respond to this question.
The selection of relevant questions from the EQLS surveys to be included in the database was based on the following criteria:
Available flags:
| b | break in time series | c | confidential |
| d | definition differs, see metadata | e | estimated |
| f | forecast | i | see metadata |
| m | imputed | n | not significant |
| p | provisional | r | revised |
| s | Eurostat estimate | u | low reliability |
| x | dropped due to insufficient sample size | y | unreliable due to small sample size |
| z | not applicable |