This indicator shows the support received by platform workers since the outbreak of the COVID-19 pandemic.
The indicator is based on responses to the question: Have you received any of the following forms of support since the outbreak of COVID-19 pandemic? Respondent were instructed to select all that apply.
- Any form of support from relatives or friends
- Any form of support from non-governmental organisations and charities
- Paid sick leave or paid care leave (for example, if you had to self-isolate or take care of children or dependent adults)
- Wage support (supplement or replacement while still in employment or short-time working schemes)
- Unemployment benefit
- Deferral, reduction or cancellation of tax, bill, mortgage, loan or debt payments
- Other
- None of the above
This indicator is disaggregated by type of service provided by the respondent via online platforms. Online tasks refer to:
- Clerical and data-entry tasks (e.g. customer service, data entry, transcription and similar)
- Creative and multimedia work (e.g. animation, graphic design, photo editing, audio and video content and similar)
- Sales and marketing support work (e.g. lead generation, posting ads, social media management and content, search engine optimisation and similar)
- Software development and technology work (e.g. data science, game development, mobile development and similar)
- Writing and translation work (e.g. article writing, copywriting, proofreading, translation and similar)
- Micro tasks (e.g. object classification, tagging, content review, taking online surveys, website feedback and similar)
- Other professional services(e.g. online tutoring or consultations, research, accounting, legal services, project management and similar)
- Other online tasks
On-location tasks refer to:
- Transportation services (e.g. driving, moving services, etc.)
- Delivery services (e.g. food delivery, groceries delivery, parcel delivery, etc.)
- Housekeeping or other home services (e.g. cleaning, gardening, etc.)
- Construction and repair work (e.g. plumbing, carpentry, appliance repair, furniture assembly, etc.)
- Sports, beauty, health and wellness services (e.g. make-up, massage, etc.)
- Photography services
- Pet care and/ or veterinary services (e.g. dog walking, pet healthcare, etc.)
- Childcare or elderly care services
- Teaching or counselling services
- Tourism and gastronomy services (e.g. tour guide services, food catering, etc.)
- Temporary auxiliary work
- Mystery shopper activities
- Other on-location tasks
More information on the methodological aspects of EIGE’s survey of platform workers can be obtained in the technical report.